Last Updated: 18/07/2023
At Palm Charge, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you interact with our website, products, services, and related activities. By accessing our website or using our services, you consent to the practices described in this Privacy Policy.
1. Information We Collect:
a. Personal Information: When you engage with Palm Charge, we may collect certain personally identifiable information, including but not limited to your name, email address, phone number, postal address, and payment information. This information is necessary to provide our products and services, process transactions, and respond to your inquiries.
b. Usage Data: We may collect non-personal information about your interaction with our website and services. This may include IP addresses, browser type, device information, operating system, and browsing patterns. This data is collected through cookies and similar tracking technologies.
2. How We Use Your Information:
a. Service Delivery: We use the information you provide to deliver our products and services to you, process orders, and fulfill your requests. This includes providing you with information about your solar PV system or EV charger installations and related updates.
b. Communication: We may use your contact information to communicate with you regarding your orders, inquiries, and updates about our products and services. We may also send you marketing communications or promotional offers if you have opted to receive such content.
c. Customer Support: Our team may use your information to address your inquiries, assist with technical support, and ensure a seamless customer experience.
d. Monitoring and Improvement: We may use usage data to analyze the performance of our website and services, identify areas for improvement, and enhance user experience.
3. How We Protect Your Information:
a. Data Security: We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We use encryption, firewalls, and secure socket layer (SSL) technology to safeguard data transmission.
b. Access Control: Access to your personal information is limited to authorized personnel who require access for specific business purposes.
4. Data Sharing and Disclosure:
a. Third-Party Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our products and services. These providers may include payment processors, delivery services, and marketing partners. We ensure that these third parties adhere to strict privacy and security standards.
b. Legal Compliance: We may share your information when required by law, regulation, or legal process. We may also disclose information to protect our rights, property, or safety, or that of others.
5. Your Choices and Rights:
a. Access and Correction: You have the right to access and correct any inaccuracies in your personal information. You can review and update your details by contacting us at [email address].
b. Opt-Out: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in our emails or by contacting us directly.
6. Cookies and Similar Technologies:
a. Cookies: We use cookies and similar tracking technologies to enhance your browsing experience, analyze website usage, and personalize content.
7. Children’s Privacy:
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently gathered information from a child, we will promptly delete such data.
8. Changes to this Privacy Policy:
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically for any updates.
9. Contact Us:
If you have any questions or concerns about our Privacy Policy or the use of your personal information, please contact us at info@palmcharge.co.uk or Palm Charge Unit 19 – 20 Storforth Lane trading estate, Hasland, Chesterfield, S41 0QQ
By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.